Vulkan Vegas Casino - プレイヤーの出金は処理されていません。

It's not allowing me to withdraw my money, please help me. I urgently need that money

No me permite retirar mi dinero, por favor ayúdenme. Necesito ese dinero con urgencia

Dear nataliesd27,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please specify how many days ago was your withdrawal requested?
• Have you accumulated your winnings with or without an active bonus?
• Was your account, including the payment method, successfully verified?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear nataliesd27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have been trying to verify my account for over a week now and the casino rejects the documents I upload. Please help me get my account verified. I need to withdraw my money urgently

Estoy tratando de verificar mi cuenta hace más de una semana y el casino rechaza los documentos que subo. Por favor ayúdenme a que verifiquen mi cuenta. Necesito retirar mi dinero con urgencia

Have you accumulated your winnings with or without an active bonus? Thank you.

I was now able to withdraw my money. Thank you 😊

Ya pude retirar mi dinero ñ. Gracias 😊

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, nataliesd27, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru