Vulkan Vegas Casino - プレイヤーの引き出しが遅れています。

I've been playing in the casino for more than a week now and I think it's very good in terms of games and bonuses.

I already requested 3 withdrawals last week, which took almost a week in total. I successfully completed the verification, and now I have made another 4 withdrawals, 2x 400.00 euros, once 900.00 euros and once 1080.00 euros. I am a verified customer and I normally know from other casinos that withdrawals are processed in no time as soon as you are verified, but unfortunately that is not the case here.

The payouts take an unnecessarily long time, the deposits were successfully processed twice.

Ich spiele jetzt nun mehr wie eine Woche in dem Casino und finde es an sich auch sehr gut was Spiele und Bonus angeht.

ich habe letzte Woche bereits 3 Auszahlungen beantragt, die fast eine Woche insgesamt gebraucht haben. Die Verifizierung habe ich erfolgreich abgeschlossen, nun habe ich noch einmal 4 Auszahlungen getätigt in Höhe von 2x 400,00 Euro einmal 900,00 Euro und einmal 1080,00 Euro. Ich bin verifizierter Kunde und normalerweise kenne ich das von anderen Casinos so, dass die Auszahlungen sobald man verifiziert ist Ruck zuck bearbeitet werden, hier leider nicht.

Die Auszahlungen ziehen sich unnötig in die Länge, die Einzahlungen wurden erfolgreich 2x mal umgesetzt.

Dear Yuikimuraaa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Greetimngs, Yuikimuraaa

Congratulations on your win!

All withdrawals are approved according to T&Cs of the casino, if you believe the casino somehow violated the terms - please specify so, otherwise we do not see any grounds for the complaint.

Regards

Dear Yuikimuraaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.