Vulkan Vegas Casino - プレイヤーの撤退が遅れ、拒否されました。

I am unable to withdraw my money using any of the provided methods. It says it's in processing and loads, but unfortunately, nothing happens afterward, and after a day it says the withdrawal was declined due to technical reasons. The support team is also not helping me further. I am from Germany and Puerto Rico.

Ich kann man Geld nicht auszahlen und das mit keiner den angegebenen Methoden. Es steht drauf das es in Bearbeitung ist und lädt. Leider passiert danach nichts und nach einem Tag steht, dass die Auszahlung abgelehnt wurde aus technischen Gründen. Der Support hilft mir auch nicht weiter. Ich komme aus Deutschland und Puerto Rico.

Dear Musti385,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you've been experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify which payment methods you selected to withdraw your winnings? Have you successfully verified each of these payment methods?

Have you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

When was the last time you communicated with the casino regarding the problem with your withdrawals?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!