Vulkan Vegas Casino - プレイヤーの撤退が遅れています。

Good afternoon, at this moment I am trying to withdraw my money but they do not allow me, I have already registered my data and the validation but it still does not allow me to withdraw. I need help please.

Also, I did a recharge of 300 soles but I was billed an amount of approximately 350 from my bank account and still receiving a balance in the casino of 300. Please I need help.

buenas tardes, en este momento trato de retirar mi dinero pero no me permiten, ya he registrado mis datos y la validación pero aun no me permite retirar. necesito que me ayuden por favor.

Tambien, yo hice una recarga de 300 soles pero se me llegó a facturar un monto aprox de 350 de mi ceunta bancaria y aun asi recibiendo como saldo en el casino de 300. por favor necesito ayuda.

Dear francosa99,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly that you passed the verification?

Additionally, the difference in your deposit might have been caused by the transaction fee by the payment processor, which is usually out of the casino’s hands.

Have you tried discussing this issue with the casino? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.

Best regards,

Kristina

Dear francosa99,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

CLOSE MY COMPLAINT, TOTAL DISSATISFACTION.

CIERRE MI QUEJA, INSATISFACCIÓN TOTAL.

I am not sure what you are dissatisfied with, but we are closing this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.