Vulkan Vegas Casino - プレイヤーの撤退が遅れています。

hi,

This is my first time cashout at vulkanvegas. When I want to withdrawl it got rejected. Kyc check doesn’t went well, eventhough i’ve send em all my documents. I also read a lot of bad reviews About the casino, so I’m a bit worried, Will i ever see my cashout ? Can you please help me

Dear Kenny,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify what you mean by "Kyc check doesn’t went well"?

Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi there, I want to cashout 3000Eur and send them all my documents for kyc, and they reply in Some email:

To use all the features of your account, including the withdrawal of your winnings, it is necessary to pass through a standard procedure of the KYC check. For its completion, we kindly ask you to upload the following documents in your profile on the "KYC Verification" tab and contact us via online chat:

- Bank statements, cards and pay slips to confirm the source of funds / wealth

To pass the identification procedure, all the data has to be provided in high quality.

i’ve uploaded +20 files: iD, credit card, proof of adress, deposits, payroll, etc..

and still not able to verify eventhough everything is legit. And the online help service tells me every time to wait for their e-mail with instructions. Hope you Can help

Dear Kenny,

Your documents were approved on 09.11.2021 07:46:13 (UTC)

Your account is now fully verified.

The withdrawals will be processed in accordance to T&Cs of VulkanVegas.

(In fact couple of requests have been already approved)

Best regards

Thank you Vulkan Vegas Casino for helping us with this case.

Kenny, please keep us updated and let us know when you receive your withdrawals. Thank you in advance.

Hello, all

I'd just like to confirm that all the withdrawal requests have been processed successfully.

Dear Kenny, we are looking forward to your confirmation.

Best regards

Kristina, here’s the update, status.: in progress, so I’m still waiting. Can’t remember when I first asked them to cashout. Must be over a week now.. maybe they‘ve send someone by bycicle with an enveloppe.

yeah, I take it with a smile, we’ll see.

I’ll leave a Message when they’ve dropped dollars on my bank account

thank you for your help!

Dear Kenny,

Can you please specify the transaction ID (IDs) for which you have not yet received the money?

Kind regards

Dear Kenny,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.