Vulkan Vegas Casino - プレイヤーの撤退は拒否されています。

Hello, I have made several attempts to withdraw my profit, but the transfers appear rejected, what can I do? I need an answer, to know if it is real, or are they just scams, I have my email verified, everything is in order, I entered several bank account numbers to withdraw my winnings but I always find it rejected, this is a joke !!! I feel very upset and disappointed

Hola, he realizado varios intentos por retirar mi ganancia, pero las transferencias aparecen rechazadas, que puedo hacer necesito una respuesta, saber si es real, o solo son estafas, tengo mi correo verificado ,todo en regla, ingresé varios números de cuentas bancaria para retirar mis ganancias pero siempre me aparece rechazada, esto es una burla!!!¡ me siento muy molesta y decepcionada

Dear Francheska,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Let me ask you a few more question to clarify some things. Was this your first withdrawal request in the casino? Was your account verified? Did you use any no deposit or deposit promotion to generate your winnings? Also please, forward any additional proof or conversation with the casino to nikolas.b @casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Hello, yes, it was the first request, my account is verified, all my earnings have been generated because I deposit money, now I am trying to withdraw $ 500,000 Chilean pesos, and they have also rejected me, is it a scam? ... I hope you can help me.

Hola, si ,fue la primera solicitud, mi cuenta ests verificada, todas mis ganancias han sido generadas porque deposito dinero, ahora estoy intentando retirar $500.000 pesos chilenos ,y también me han rechazado, ¿será una estafa?... espero pueda ayudarme.

Dear Francheska,

May I kindly ask you - how do you know that your account is verified?

Cause according to our records - it's not. You should have received the e-mail with all the necessary documents required. Please kindly check your mailbox.

Kind regards

Hello, good afternoon, I have verified my email several times, but when the verification email arrives from you, an error appears ... your platform is having problems. I hope they solve my request soon and can deliver my profit. Thanks

Hola buenas tardes, he realizado la verificación de mi correo electrónico varias veces, pero al llegar el correo de verificación de parte de uds aparece error... su plataforma está presentando problemas. Espero solucionen pronto mi requerimiento y puedan entregar mi ganancia. Gracias

I send a screenshot to confirm that it is true that it throws me an error

Envío captura de pantalla para que confirme que es cierto de que me arroja error

Dear Francheska

Please kindly refer to online help, so that they can guide you through

Kind regards

Hello, online help? Tried that too, and it doesn't fix the problem at all.

Hola, ayuda en linea? También lo intenté, y no soluciona para nada el problema.

Dear Francheska,

You are allowed to deposit in almost every casino without verification. Also by "verification" I did not mean e-mail but your identity. You will need to send several ID documents before you will be able to make a withdrawal. Please do as the casino recommends and try to contact their support which could guide you through the verification step-by-step. They will most likely ask you for ID card, bank statements, utility bills, proof of address etc.

Please let us know if the verification would happen or if they would be any update.

Hello, good afternoon, that of the verification is complete, the documents are all sent and in order, (approved)

Thanks

Hola, buenas tardes, eso de la verificación esta completo, los documentos están todos enviados y en orden, (aprobados)

Gracias

Dear Francheska,

Could you please also confirm that you have been able to request a withdrawal now? Also please let us know if the money arrives to your account so we can resolve the complaint.

Dear Francheska,

Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

Hello, if I received a withdrawal of 22,000 app, but since I could not withdraw the rest, I played it, everything is resolved, thank you very much

Hola, si recibí un retiro de 22 .000 app, pero como no pude retirar el resto lo jugué, ya esta todo resuelto muchas gracias

Dear Francheska,

Thank you for letting us know that your issue has been resolved. The complaint will be now closed. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly help.

Best regards,

Nick

Casino.guru