Vulkan Vegas Casino - プレイヤーの撤退は拒否されています。

Hello,

I am trying to do a withdrawal, however they are rejecting all my requests in a raw. 3 times already. They said it's a technical issue and to do the request again. However like I said I did the request 3 times already. Other withdrawal/payment options are not working for me. Only my card which I deposited the money. I really need a help... My account ID is 3***0.

Dear DFrunza,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

This is the first time I played in this Casino, deposited the money with no problem fast and clean. KYC is successfully verified with no issues as well. The problem is that they are rejecting my withdrawal request for no reason. My withdrawal request was rejected 3 times already. I tried 4th time as well, waiting on resolution. I hope you can help me with this withdrawal.

Thank you for your reply, DFrunza. Have you accumulated your winnings with or without an active bonus?

Also, you said that other withdrawal options are not working for you. Could you please clarify what is going on? Aren't you able to use them to request a withdrawal?

I accumulated my winnings without active bonus, it was just money deposited and played a couple days in this casino. The other options for withdrawal are not working for me, simply because I never saw and used something like this. Always used only my card and everything was perfect (in other casinos). Now, if I deposited with no problems with my card, looks like I should get my withdrawal back to my card.

Dear DFrunza

Your request is being processed by the payment provider. In case it fails - please kindly use alternative withdrawal methods (Skrill / Neteller or any other available at the cashier).

Thank you in advance!

Kind regards

Hello everyone,

Thank you Vulkan Vegas Casino for taking your time to help us with this complaint.

DFrunza, please, keep us updated and let us know in case there is anything new with your withdrawal.

Hello all

Sorry about the delay with the withdrawal, we can see the issue, will be contacting payment provider re this.

Should be resolved within 48 hours.

Kind regards

Hello,

Thank you for the updates. Waiting on the resolution 🙂

Hello everyone,

Dear VulkanVegas Casino, please, keep us updated and let us know if there is anything new.

Dear DFrunza

Please kindly make a withdrawal request via Skrill/Neteller or bank transfer.

Thank you in advance!

What is the reason? I don't have any Skrill/Neteller accounts. Why I deposited my money all good with my card and cannot withdrawal? How am I doing a bank transfer?....

Dear DFrunza

Please speak to live support re the available withdrawal methods.

Thank you!

DFrunza, has there been any news? Have you contacted live support as suggested? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Nobody from live support helped. This Casino is a non sense with a very bad customer service, to deposit money is easy and fast and to withdrawal just impossible. You can close this complaint as a no help from Casino, I left Vulkan Vegas and will not join back. Thank you for your help though.

We can of course close your complaint if you wish, but if there is any balance left in your account we can try to find a solution. Please let me know how you would like to proceed with this complaint.

Dear DFrunza,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Just close this complaint, I am not gonna play in that casino anymore. Thank you for your help

Thank you for your reply, we will now close this complaint as per your wish. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.