Vulkan Vegas Casino - プレイヤーの撤退は拒否されました。

Hello.. I need your help urgently!!! I don't get my won money paid out, it was rejected for whatever reason.

Best regards

dajana

Hallo.. ich brauch dringend ihre Hilfe!!! Ich bekomme mein gewonnenes Geld nicht ausgezahlt,es wurde abgelehnt warum auch immer.

liebe Grüße

Dajana

Dear Dajana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you ever made a successful withdrawal before? Would you be so kind and confirm you passed the KYC verification?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello..

I passed the KYC verification.

I was on this site for the first time and it was also my first attempt to cash out my winnings, but it was rejected.

Best regards

dajana

Hallo..

Die KYC-Verifizierung habe ich bestanden.

Bin das erste mal auf dieser Seite gewesen und es war auch mein erster Versuch mir mein Gewinn auszahlen zu lassen,der aber abgelehnt wurde.

liebe Grüße

Dajana

Thank you for your reply, Dajana. Have you accumulated your winnings with or without an active bonus?

Has the money you tried to withdraw been returned to your casino account?

I played without a bonus and my rejected winnings were returned to my casino account

ich habe ohne Bonus gespielt und mein abgelehnter Gewinn wurde auf mein Casino- Konto zurückerstattet

Dear Dajana

In order to proceed with the withdrawal, we are kindly asking to complete the KYC check.

Please check your e-mail with the instructions as well as the list of documents required for completing KYC procedure.

Thank you for cooperation.

Best regards

Hello everyone,

Thank you Vulkan Vegas Casino Team for your assistance.

Dear Dajana,

Has there been any news? Have you already provided all the required documents? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.