Vulkan Vegas Casino - プレイヤーの撤退は拒否されました。

I tried 205€ payout. however that was rejected without reason i did it in a 55€ amount 50€ and 100€ amount. That's €205, but that was all rejected. I then tried again with a direct amount of €205, but it was also rejected without a reason.

Dear Sanja21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Sanja21

Sorry you've face issues at VulkanVegas.

But in order to complete the withdrawal we are kindly asking to complete the KYC check.

The corresponding e-mail with the requested documents was sent to you at the exact time your withdrawal request got declined.

Thank you for cooperation!

Okey i try it later

Hello everyone,

Thank you Vulkan Vegas Casino for your help in resolving this case.

Dear Sanja21,

Please provide the required documents as soon as possible and let us know if there is anything new.

Dear Sanja21,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.