Vulkan Vegas Casino - プレイヤーはカジノボーナスを使用できません。

I can't use the bonuses, no explanation given.

не могу использовать бонусов,без объяснения причины.

Dear Yevhen112,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We regret to inform you that we are unable to compel casinos to provide you with loyalty rewards.

It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not.

We sincerely appreciate your understanding of the situation and apologize that we couldn't be of more help.

Best regards,

Tomas

Okay, thank you very much 😉

Хорошо,большое спасибо😉

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.