Vulkan Vegas Casino - プレーヤーのデポジットは、彼女のアカウントに入金されたことはありません。

I deposited 100 euros by immediate online transfer, it was deducted from my account but it has not been booked to my credit balance.

Ich habe per sofort online Überweisung 100 Euro eingezahlt , von meinem Konto ist es abgegangen jedoch ist es nicht auf meinem Guthaben gebucht.

Dear Stefanie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

I've made deposits to my casino account at Vulkan Vegas many times and it's always gone straight away. What month? Then I'll get it back from my bank

Ich habe schon öfter bei Vulkan vegas auf mein Casino Konto eingezahlt und es war immer sofort drauf. Was für ein Monat? Dann hole ich es von meiner Bank zurück

Dear Stefanie

Can you kindly contact live support and provide the information re your case. They will collect all the necessary data and contact the payment provider.

Thank you for your cooperation!

Kind regards

Hello everyone

Dear Vulkan Vegas Casino Team, thank you for your help in resolving this case.

Dear Stefanie,

Have you already contacted the Live chat as suggested? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.