Vulkan Vegas Casino - プレーヤーはボーナスから除外されました。

Vulkan Vegas simply locks their bonuses to me for reasons unknown to me.

Even inquiries in the support brought no explanation or answer.

So it would be nice to finally know why I got banned from bonus codes and haven't been able to use them for 3 weeks.

Kind regards

Vulkan Vegas sperrt einfach seine Bonuse für mich aus mir unbekannten Gründen.

Auch Nachfragen im Support brachten mit keine Erklärung oder Antwort.

Es wäre also schön endlich zu wissen warum ich für Bonuscodes gesperrt wurde und diese seit 3 Wochen nicht mehr nutzen kann.

mfg

Dear bigbear3,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Even though I understand your point of view, please note, that each casino has a different bonus policy and reward system. Unfortunately, we cannot punish the casino for not giving you the bonuses or excluding you from receiving them altogether. I can only recommend that you find a new casino that would offer good bonuses for you. Perhaps you could check our list of bonuses offer right now in other casinos:

https://casino.guru/online-casino-bonuses

If there is anything else, I could help you with, please do not hesitate to let me know, otherwise, I will be forced to reject this complaint.

Best regards,

Kristina

Then please close

Dann bitte schließen

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.