Vulkan Vegas Casino - プレーヤーはボーナスを受け取りませんでした。

So I deposited money to vulkan Vegas we’ll over one week ago and the doposit was supposed to come with a 100% match on the cash which would be 70 dollars and 50 free spins. I couldn’t get the bonus code to activate so I reached out to customer support. They told me there was a bug or glitch in the system for that bonus but if I deposit they will enter the bonus manually and could take 1 to 2 days before it came through. So I trusted them and deposited my money. So after a day I checked in and they told me to wait and that I would receive email when it was there specialists got to it. After anothe couple days I asked again and got same response, wait and u will get it. Then I tried again and they keep saying there specialist are on it and to be patient. I tried a few more times but always get same answer. It’s been 10 days now and they are still telling me the same answer, that there specialists are on it. I beleive that they are thieves and just told me that so I would deposit money.

Hello HarleyMiller,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever claim any other bonus in the casino? Do you have any proof that the casino promised you the mentioned bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear HarleyMiller

Apologies for the delay. Your request is now resolved, also we've compensated for the delay.

Thank you and enjoy the game!

Kind regards

Dear HarleyMiller,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received compensation plus some. Thank you and I consider the matter closed

Thank you HarleyMiller for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick