Vulkan Vegas Casino - プレーヤーは複数のアカウントを開設したとして告発されています。

z***** vul@wp.pl

VULKAN CASINO BLOCKED MY ACCOUNT WITH 2.4EUR WITHDRAWAL. MY ACCOUNT CREATED 06/01/2023 I HAVE SUBMITTED ALL KYC DOCUMENTS. BEFORE I PLAYED WITH BONUS AND NO BONUS MONEY. AROUND 6/8/2023 THE ACCOUNT WAS BLOCKED, I GOT AN INO FROM THE SUPPORT THAT THIS IS MY SECOND ACCOUNT I HAVE NEVER GAMBLED AND HAVE NO IDEA ABOUT THE SECOND ACCOUNT. I WAS TOLD THAT THE SECOND ACCOUNT HAS THE SAME PERSONAL INFORMATION AND I USED NO DEPOSIT BONUSES ON BOTH ACCOUNTS. A pet on my account vul@wp.pl there is no information. Today, however, I got a proposal from Mrs. Maja that they can unblock my account provided that they take my balance and leave only 500 euros. I asked for specific proof of linking accounts, e.g. the bonus itself, I was not answered, I am devastated by this way of taking people's money honestly won. Please help me

zwi*****vul@wp.pl

VULKAN KASYNO ZABLOKOWALO MI KONTO Z WYPLATĄ 2,4EURO .MOJE KONTO ZALOZYLEM 1.06.2023 ZLOZYLEM WSZYSTKIE DOKUMENTY KYC.WCZESNIEJ GRALEM Z SRODKAMI BONUSOWYMI I ZWYKLYMI BEZ BONUSU.OKOLO 8.06.2023 KONTO ZOSTALO ZABLOKOWANE ,DOSTALEM Z SUPORTU INO ZE TO JEST MOJR DRUGIE KONTO.NIGDY NIE UPRAWIALEM HAZARDU I NIE MAM POJECIA O DRUGIUM KONCIE.POWIEDZIANO MI ZE DRUGIE KONTO MA,M TAKIE SAME DANE OSOBOWE I ZE KOZYSTALEM NA OBU KONTACH Z BONUSOW BEZDEPOZYTOWYCH.NIE JEST TO OCZYWISCIE PRAWDA Z STRONY VULKANA ,W HISTORI GRY ORAZ HISTORI TRANZAKCJI NA MOIM KONCIE zwierzakvul@wp.pl nie ma zadnej informacji.Dzisiaj natomiast dostalem propozycjiue od Pani Maji ze moga odblokowac mi konto pod warunkiem ze zabiora mi saldo i zostawia tylko 500 euro.Poprosilem o przedstawienie konkretnego dowodu na powiazanie kont np takie samo ip,urzadzenie .depozyt ta sama metoda lub ten sam bonus,Nie udzielono mi odpowiedzi,Jestem zalamany takim sposobem zabierania ludziom uczciwie wygranych pieniedzy.Prosze bardzo o pomoc

Dear zwierzakvul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Have you accumulated your winnings with or without an active bonus? Was your account successfully verified in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

WELCOME. Dear Guru, there is NO POSSIBILITY FOR SOMEONE TO CREATE AN ACCOUNT FROM MY PHONE OR INTERNET,

I live with my parents and have never played in a casino, A friend persuaded me to play and I managed to win, THE WON WAS GIVEN FOR MONEY WITHOUT A BONUS, SUCH DATA SUCH AS NAME AND SURNAME, DATE OF BIRTH OR RESIDENCE, YOU CAN FIND OUT WITH NO PROBLEM ABOUT ANYONE AND MAYBE SOMEONE I KNEW MY DATA. I HAVE ONLY CREATE 1 ACCOUNT I HAVE GIVEN KYC DOCUMENTS AND I HAVE BEEN BLOCKED FOR A MULTI ACCOUNT, I ASKED FOR ANOTHER IDENTITY ID AS DUPLICATES BUT I DID NOT RECEIVE THEM FROM vULKAN, PLEASE HELP

WITAM.Drogi GURU NIE MA TAKIEJ MOZLOWOSCI ABY KTOS ZALOZYL KONTO Z MOJEGO TELEFONU LUB INTERNETU,

Mieszkam z rodzicami i nigdy nie gralem w kasynie,Namówil mnie znajomy abym zagral i udalo mi sie wygrac,WYGRANA BYLA ZDROMADZONA NA SRODKI BEZ BONUSU,TAKIE DANE JAK IMIE I NAZWISKO DATA URODZENIA CZY ZAMIESZKANIE MOZNA BEZ PROBLEMU SIE DOWIEDZIECIEC O KAZDYM I MOZE KTOS TAKIE DANE MOJE ZNAL. ZALOZYLEM TYLKO 1 KONTO PODALEM DOKUMENTY KYC I ZOSTALEM ZABLOKOWANY O MULTIKONTO,POPROSILEM O INNY DOWOD IDENTYCZNY JAK DUPLIKATY ALE NIE UZYSKALEM ICH OD vULKAN,PROSZE O POMOC

Hello zwierzakvul

Can you please confirm you play using your Windows-based device (desktop PC or laptop)?

Does anyone else have access to it?

Thank you!

WELCOME, vULKANIA YOU HAVE ALL THE ANSWERS GIVEN ABOVE. YOU CHARGED ME FOR A MULTI-ACCOUNT, TOOK YOUR FAIRLY WINNING MONEY AND PLACED ME WITH ANY PERSONAL DATA. admitted, unfortunately I can't because I have no idea about other accounts. I won my money honestly and you took it from me, Can you confirm that I played on the same device and used the same ip and played bonuses without depo WHAT ARE THE OTHER ACCOUNTS OR THE ACCOUNT THAT SHOULD HAVE MY PERSONAL INFORMATION? Provide at least 1 piece of evidence in addition to personal data that I have a connection, EVERY COMPUTER HAS A WINDOWS SYSTEM AND MY DEVICE HAS A WINDOWS SYSTEM. CAN YOU PROVIDE ONE SPECIFIC PROOF? YOU CAN'T BECAUSE HE DOESN'T EXIST, I REPEAT THAT I ONLY HAVE ONE ACCOUNT WHERE I GOT THE KYC AND IT WAS TAKEN

wITAM ,vULKANIA WSZYSTKIE ODPOWIEDZI MASZ PODANE WYZEJ.OSKARZULES MNIE O MULTIKONTO ,ZABRALES UCZCIWIE WYGRANE PIENIADZE I POSADZILES MNIE ZE OPROCZ DANYCH OSOBOWYCH WYKOCZYSTALEM BONUSY BEZDEPOZYTU I TO TEZ JEST WSPOLNE POWIAZANIE,I oprocz tego proboinujesz mi 500 euro abym sie przyznal,Niestety nie moge bo nie mam pojecia o innych kontach.Wyghralem uczciwie pieniadze a wy mi je zabraliscie,Czy mozesz poptwierdzic ze gralem na tym samym urzadzeniu i kozystalem z tego samego ip i gralem w bonusy bez depo CO POZOSTALE KONTA CZY KONTO KTORE PONOIC MAJA MOJE DANE OSOBOWE.?p[rzedstaw choc 1 dowod oprocz danych osobowych ze mam jakies powiazanie ,KAZDY KOMP[UTER MA SYSTEM WINDOWS I MOJE URZADZENIE MA TEZ SYSTEM WINDOWS.CZY JESTES W STANIE PRZEDSTAWIC JEDEN KONKRETNY DOWOD? NIE MOZESZ BO ON NIE ISTNIEJE,POWTAERZAM ZE ZALOZYLEM TYLKO JEDNO KONTO GDZIE ZLOPZYLEM KYC I ZOSTALO ZABRANE

Has anyone else access to your computer, please?

VITAM VULKANA. DURING MY PRESENCE AT HOME ONLY I USE, PARENTS ARE OLDER AND CANNOT.

VITAM VULKANA .PODCZAS MOJEJ OBECNOSCI W DOMU TYLKO JA KOZYSTAM,RODZICE SA W STARSZYM WIEKU I NIE POTRAFIA .

Thank you very much, zwierzakvul, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello. It can't be like that. Vulkan, without proof, only takes personal data from the account. Without proof of the same ip address, without the device. There is nothing in the account history about bunusie without depo, Vulkan, where does this information come from.

Witam.Nie moze byc tak Vulkan nie majac dowodu jedynie dane osobowe zabiera konto.Nie majac dowdu na to samo ip adresu ,nie majac urzadzenie .W histori konta nie ma nic o bunusie bez depo,Vulkanie skad taka informacja.

Hello zwierzakvul,

I am sorry to hear about your experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Dear Vulkan Vegas Casino,

Could you please provide us with an explanation of the player's situation in more detail from your point of view? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (tomas.k@casino.guru).

Thank you in advance for providing the information.

Kind regards,

Tomas

Hello,

The proofs were provided.

Best regards

Dear zwierzakvul,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions and bonus terms and conditions - multiple accounts and using bonuses bonus in both accounts. The casino acted correctly and within its terms and conditions.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.

Thank you very much, Vulkan Vegas Casino, for providing information and for your cooperation.

Best regards,

Tomas