Vulkan Vegas Casino - ペルー人プレイヤーのアカウントは地理的な理由でブロックされました。

Good day, my complaint is with the VULKAN VEGAS game. I am from Peru and I created an account through a link that was sent to me on October 17th. After a week of trying to withdraw my winnings from an Olympus game, my Vulcano Vegas account was blocked on Wednesday, October 25th. This occurred right in the middle of the verification process, with only approval of my deposit account number remaining. I inquired about the reason behind the account suspension and they stated that I was playing from the Netherlands. I informed them that I am from Peru and that no one else has access to my account. They then told me that my request would be forwarded to management. On the morning of October 28, I spoke with an online game advisor who said I could regain access to my account on the condition that I accept the balance to be wiped clean. I asked if there was any other way to restore access and they requested border crossing stamps, travel documents, and hotel reservations. However, I cannot provide these as I have not traveled. I desperately need your assistance, please.

Buenos dias mi queja es con el juego VULKAN VEGAS, yo soy de Perú y me cree la cuenta atravez de un link que me pasaron el 17 de octubre y después de una semana intentado retirar mi dinero ya ganado en un juego de olimpus; el miercoles 25 de ocyubre me bloquearon mi cuenta de Vulcano Vegas justo cuando me estaban verificando solo faltaba que me aprueben el número de la a cuenta de depósito y me bloquearon la cuenta . Pregunté por qué fue el bloqueo de cuenta ya apunto de verficarme y retirar mi dinero y me dijeron que yo jugué desde países bajos le dije que soy de Perú y que nadie más tiene mi cuenta y entoncs me dijeron que mi solicitud pasaría a administración , hoy en la mañana 28 de octubre me comunique con jn asesor en línea del juego y me dijo que si yo quería recuperar mi cuenta se podría siempre y cuando acepte que me vacien todo mi saldo pero yo pedí que si había otra forma de recuperar y me pidieron que de sello de cruce fronterizo ; hoja de viaje;; reservas de hotel pero yo no puedo enviar eso ya que yo no e viajado ; necesito que me ayuden por ravor .

Dear BrendaUgazSalazar13,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did you achieve your current balance with or without an active bonus? 
• Could you please explain if, during your play at the casino, you used a VPN service to alter your location?
• Which devices you used to play in the casino? (phone/ personal computer)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear BrendaUgazSalazar13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear BrendaUgazSalazar13

Sorry for inconveniences caused.

Can you please let us also know if you've played from Chile.

Thank you!

Kind regards

Good morning, I deposited 190 soles but there was a bonus of 228, if I'm not mistaken, the total balance with all the bonuses was 418, I won about 442 or 470. The truth is that I don't remember the OLIMPOS game and then I wanted to withdraw all the money. The amount was more than 800 soles, LIKE 870 soles, but at the time of withdrawal it only allowed me to withdraw what I had earned, which was 470.30 soles, so I entered the entire card but the withdrawal was still incomplete, that's where I realized that it had to be verified to I was able to withdraw the money so I uploaded each document that they asked me for in the process, some rejected it and I uploaded photos again and they approved me but in that approval process I also played in some games of which I only had balance left to withdraw 460 soles then From then on I no longer spent a single sol of balance since they told me that the verification was taking because the amount to be withdrawn is changing. I am already playing so I waited for the verification to be able to withdraw and then continue playing because I still had a balance left, then I sent the The last photo that was missing for them to approve was the photo of the account number where it was deposited. They blocked my account.

No, I do not use any VPN since that is also what I answered when talking to an advisor. And I play from a A 31 Samsung cell phone

Buenos días yo deposite 190 soles pero habia un bono de 228 si no me equivoco en total de saldo con todo bono tenia 418 gane acerca de de 442 o 470 la verdad es que no recuerdo en el juego de OLIMPOS y entoncs yo quise retirar todo el monto era más de 800 soles COMO 870 soles pero al momento de retirar solo me permitía retirar lo que e ganado que era los 470.30 soles entoncs yo ingrese todo la tarjeta pero el retiro seguía incompleto ahí es donde me di cuenta que tenia que ser verificada para poder retirar el dinero entoncs subí cada documento que me pedían en el proceso algunos me lo rechazaron y volvía subir fotos y me aprovaron pero en ese proceso de aprobación yo jugué también en algunos juegos de los cuales solo me quedaba de saldo para retirar 460 soles entoncs desde ahí ya no gaste ni un sol de saldo ya que me decien que tadaba la verificación por que el monto a retirar esta variando ya estoy jugando entoncs espere la verificación para poder retirar y después seguir jugando por que me quedaba saldo aun, despues mande la última foto que faltaba que me aprueben que era la foto de número cuenta de donde se a depositado me bloquearon mi cuenta.

No yo no utilize ningún VPN ya que eso también conteste al momento de conversar con un asesor. Y yo juego desde un celular A 31 Samsung

Dear BrendaUgazSalazar13

You may now access your account and continue using the service.

Kind regards

Thanks to Vulkan Vegas for the good news.

Dear BrendaUgazSalazar13,

Please let me know if we may consider the issue resolved, or whether you require further assistance.

Good evening, thank you very much if I was able to recover my account and since it is already verified I was able to successfully withdraw my money, THANK YOU VERY MUCH 🥰😁

Buenas noches muchas gracias de verdad si pude recuperar mi cuenta y como ya esta verificada ya pude retirar mi dinero con éxitos, MUCHAS GRACIAS 🥰😁

Dear BrendaUgazSalazar13,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you and Vulkan Vegas Casino for your cooperation.

Please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru