Vulkan Vegas Casino - 選手の退場が遅れています。

Dear 00Ramon00,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but one month is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, sorry for my mistake. The payment is from December 5th, 2023 (applied & approved)

Since then the status has been set to 'processing'

Unfortunately, you can't really help me in the live chat because only the finance department can process it.

Hope the VulkanVegas team here can help me

Hallo, sorry mein Fehler. Die Auszahlung ist vom 5.12.2023 (beantragt & genehmigt)

Seitdem ist der Status auf 'wird verarbeitet'

Im Livechat kann man mir leider nicht wirklich helfen da es nur die Finanzabteilung bearbeiten kann.

Hoffe das Team von VulkanVegas hier kann mir helfen

Hello, can be closed

Hallo, kann geschlossen werden

Dear Petronela

Please kindly let us know if we can be of any other help 🙂

Best regards

Can be closed. Thank you very much dear Vulkan Vegas team, you are the best❤️

Kann geschlossen werden. Vielen Dank liebes Vulkan Vegas Team, ihr seit die besten❤️

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, 00Ramon00, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru