Vulkan Vegas Casino - 選手の退場が遅れています。

I requested a withdrawal on 05/12/2023 and as of 15/12/2023 it hasn't been paid. My account has already been verified and approved but all they do is make up excuses and not pay me.

Solicitei um saque no dia 05/12/2023 e até a data de 15/12/2023 não foi pago, minha conta ja está verificada e aprovada e só inventam desculpas e não me pagam.

Dear perege,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Ok, I'm waiting for payment.

Ok, Estou no aguardo do pagamento.

Thank you very much, perege, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear perege,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Vulkan Vegas Casino representative to join this conversation.

Dear Vulkan Vegas Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Hello all

According to our records, the player received the winnings 24.12.2023 12:21:26 (UTC)

Kind regards

Dear perege,

Could you please confirm, if you have received winnings to your account?

Thank you in advance,

Mirka

Yes I received the winnings.

Thanks to the casino guru team

I received it on 12/24/2023, but it took 23 days to make payment.

Sim eu recebi os ganhos.

Obrigado a equipe do casino guru

Recebi em no dia 24/12/2023, porém demoraram 23 dias para fazer o pagamento.

Dear perege,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future.

We are here to help.

Best regards,

Mirka

Casino.Guru