Vulkan Vegas Casino - 選手の退場が遅れています。

Hello, I have not received any payout up to this date. The transaction ID is 2c785e2e-32fe-42ad-9046-1dad02c6e209

My account has been verified. I have been waiting for the payout since the 19th of December!!!

Hallo ich habe bis heute keine Auszahlung erhalten. Die Transaktion ID lautet 2c785e2e-32fe-42ad-9046-1dad02c6e209

konto ist verifiziert. Seid dem 19.12 warte ich auf die Auszahlung !!!

Hello Eggi77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello, my account has been fully verified since 2021 including a selfie with ID.

everything accepted. I played with a bonus and everything was approved but the status has been "processing" for several days. I am in contact with the casino every two days and every time I am put off with the answer that I should wait. That money is already in payment transactions. This has been going on since December 21st, 2023. I chose the bank transfer payment method but nothing has arrived yet. All of my bank details were correct.

Hallo, mein Konto ist seid 2021 vollständig verifiziert inklusive Selfie mit Ausweis.

alles akzeptiert. Ich habe mit Bonus gespielt es wurde auch alles genehmigt aber der Status steht seid mehreren Tagen auf „wird verarbeitet" ich stehe alle zwei Tage mit dem Casino in Kontakt und jedesmal werde ich vertröstet mit der Antwort das ich warten soll. Das dass Geld bereits im Zahlungsverkehr ist. Das geht jetzt schon seid dem 21.12.23 so. Ich habe die zahlungsart Banküberweisung gewählt trotzdem ist noch nichts angekommen. Meine bankangaben waren alle richtig.

I'm being held back every day

Ich werde jeden Tag hingehalten

Hello Eggi77

Sorry you faced issues with the withdrawal.

The casino approved your transaction in a timely manner, we will raise a ticket to PSP to know the reason of the delay.

Thank you for your patience.

Kind regards

Money has changed to success in casino today.

There is nothing in the account yet

Geld ist heute in Casino auf Erfolg gewechselt.

auf dem Konto ist noch nichts

Dear Eggi77,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru