Vulkan Vegas Casino - 選手の退場が遅れる。

I've been waiting for my money since October 24th, 2022, vulkan says they can't do anything about it, it's up to the payment provider, about 5 days of processing, but nothing's going on. the customer service is also only very bad with a -2 all in all a 2 and no star for the casino it is warned of Vulkan on other platforms they don't pay out for a very long time so bad casino and not rated like guru!!!!!! !The casino is responsible for paying out winnings and not the player!!!!!!!!

Ich warte seit 24.10.2022 auf mein Geld vulkan sagt sie können da nichts machen es liegt am zahlungsanbieter ca 5Tage Bearbeitung aber es geht nichts vorran. der Kundendienst ist auch nur mit einer -2 sehr schlecht alles in allen eine 2 und keinenm Stern für das Casino es wird auf anderen Plattformen vor Vulkan gewarnt sie Zahlen sehr lange nicht aus also schlechtes Casino und nicht wie Guru bewertet!!!!!!!das Casino ist für Gewinnauszahlungen Verantwortlich und nicht der Spieler!!!!!!!!

Hello torri,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

my player account has been verified for more than 6 months. I last chatted with the casino about the payout 1 day ago (live chat) Profit was without bonus money and has also been processed as a payout by Vulkan Vegas

mein Spielerkonto ist seit mehr als 6 Monaten verifiziert Ich habe mit denm Casino das letzte mal wegen der Auszahlung vor 1Tag gechatet( live chat) Gewinn war ohne Bonusgeld und ist ja auch von Vulkan Vegas als Auszahlung bearbeitet

Hello torri

Can you kindly let us know if the money was received.

Thank you in advance!

Kind regards

Yes the money is received after 14 days processing case solved

Ja das Geld ist nach 14 Tagen Bearbeitung eingegangen Fall gelöst

Thank you torri for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick