Vulkan Vegas Casino - 選手の退場が遅れる。

I have requested a withdrawal of funds 2 days ago and all of the live chats agents assured me that i will get my money in 48 hours after my withdrawal even their terms state that the withdrawals for players who are verified wont exceed 48 hours.The only thing that the live chat agents say are to be patient and wait a little bit longer.Also the i send and email to their support and the wont answer.I dont know what is going on with casino but im never playing on it again.

Hello johndrav,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello i got the money today you can close the complaint

Thank you johndrav for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick