Vulkan Vegas Casino - 選手の退場が遅れる。

I'm trying to withdraw the amounts from my account but I can't.

Stays only in status (incomplete)

I would like to know what time it takes to complete the withdrawal.

Estou tentando sacar os valores em conta mas não consigo.

Fica somente no status (incompleto)

Gostaria de saber qual o tempo para finalizar o saque.

Hello eduardosouzadesp,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello,

As far as we see, the player cancelled the request and played with the requested money.

Kind regards

Dear eduardosouzadesp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.