Vulkan Vegas Casino - 選手の退場が遅れる。

I requested a withdrawal last Sunday via my Skrill wallet at 22/01/2023, Keep in mind that I am a client over 2 years. And I always take my withdrawal in time ( in the deadlines that site is writing in the terms )

this time I didn’t , it’s 28/01 and I didn’t got my withdrawal yet , I keep asking them in the chat what is going on and they keep telling me the same messages like a COPY paste .. I really don’t understand what’s happening and certainly don’t have the trust anymore to use this casino.. I am feeling something they are not telling me and I may not take my withdrawal

Hello tsaousidesanastasios,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I fully qualified my account in the first few days I opened it and made a withdrawal, I never had any problems with withdrawals and everything was always on time, I collected the winnings after completing a turnover on a bonus, I almost always do the use of the bonuses sent to me by the casino and I always make the withdrawals normally, the last time I contacted the casino was yesterday 01/28/2023 in the afternoon and I complained that it has been delayed and that the deadlines they tell me are not enough and the whole conversation was about of this subject

Πιστοποίησα πλήρως τον λογαριασμό μου τις πρώτες μέρες που τον άνοιξα και έκανα μια ανάληψη, δεν είχα ποτέ κανένα θέμα με τις αναλήψεις και πάντα γινόταν όλα στην ώρα τους, τα κέρδη τα συγκέντρωσα μετά από την ολοκλήρωση ενός τζίρου σε ένα μπονουσ, σχεδόν πάντα κάνω την χρήση των μπόνους που μου στέλνει το καζίνο και πάντα κάνω τις αναλήψεις μ κανονικά, τελευταία φορά επικοινώνησα με το καζίνο εχθές 28/01/2023 απογευματινές ώρες και παραπονέθηκα πτι έχει καθυστερήσει και ότι δεν υσχιουν οι προθεσμίες που μου λένε και όλη η συζήτηση ήταν περί αυτού του θέματος

I have no clear information as to why there is a delay, they don't tell me why and I lose my trust in the casino because this has never happened before, I feel like something is going on and their answers on chat are always the same, the withdrawal from when it became 22/01, it changed from incomplete to in progress on 26/01 and since that moment they are constantly telling me deadlines and excuses which worry me,

thank you for your response Casino Guru and I hope the matter is resolved because I have been using this casino for over two years and had a lot of trust in them

Δεν έχω καμία σαφή ενημέρωση για τον λόγο που υπάρχει καθυστέρηση , δεν μου λένε το γιατί και χάνω την εμπιστοσύνη μου ως προς το καζίνο διότι αυτό δεν έχει ξανά γίνει , νιώθω ότι κάτι συμβαίνει και οι απαντήσεις τους στο τσατ πάντα είναι ίδιες, η ανάληψη από την ώρα που έγινε 22/01 από κατάσταση incomplete άλλαξε σε κατάσταση in progress στις 26/01 και από εκείνη την στιγμή μου λένε συνεχώς προθεσμίες και δικαιολογίες οι οποιες με ανησυχούν,

ευχαριστω για την ανταπόκριση Casino Guru και ελπίζω να επιλυθεί το θέμα διότι κάνω χρήση αυτού του καζίνο για πάνω από δυο χρόνια και τους είχα μεγάλη εμπιστοσύνη

Good evening casino guru , I just got my money , maybe it was just a delay , thanks for the support, case is closed

Thank you tsaousidesanastasios for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick