Wazamba Casino - プレイヤーの撤退が遅れています。

Its been 15 days when i made a withdrawal and the support jst keep telling me to wait and that was last wek. It wasn’t like this with my previous withdrawal, one week was the longgest i waited. Please help me.

Dear jacksjavier,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Yes I did passed the verification already and this was not my first withdrawal with wazamba. I think they are trying to delay it because in the past I had cancel some of my withdrawals, they’re expecting me to cancel it again but that is not happening cuz I learned my lesson already.

Dear jacksjavier, have you had a chance to send me your communication with the casino regarding your withdrawal? I haven’t received it yet.

Is the withdrawal request still pending?

Yes Im still waiting and when I spoke to support they gave me the same answer. It will be processes asap was their response. Exactly the same whenever i contact support! This is frustrating

Hi there,

is there any news regarding my issue? Please advice!

thanks

Hi there,

I jst got my money. Thank you very much! I really appreciate your help.

Dear jacksjavier,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru