Wazamba Casino - プレイヤーの撤退が遅れています。

I made a withdrawal of €500 on March 18, 2025. Since then, I've contacted live support several times and have always been put off in the same way: An email was supposedly sent to the finance department. Unfortunately, I've been waiting almost four weeks now, and I still haven't received any money.

Ich habe am 18.03.2025 eine Auszahlung in Höhe von 500€ getätigt, seit diesem Tag war ich mehrmals im Live Support und wurde immer auf die selbe Art und Weise vertröstet : Eine Mail wurde angeblich an die Finanzabteilung geschickt. Leider warte ich nun fast 4 Wochen und immer noch kein Geld

Hello enqai,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazamba Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

My account has been verified for several years. The winnings were entirely without a bonus. I last contacted the casino via email on Monday, and I received the same response as always.

Best regards

Enqai

Hallo,

mein Konto ist schon seit mehreren Jahren Verifiziert. Der Gewinn war komplett ohne Bonus. Die letzte Kontaktaufnahme mit dem Casino war am Montag per Mail, es gab die selber Antwort wie immer.

Viele Grüße

Enqai

Dear All,

Please accept our sincere apologies for the delay.

Rest assured that once your account is verified, your pending withdrawals will be processed as soon as possible.

We appreciate your patience and understanding.

Kind regards,

Wazamba Casino Team

My account has been verified for years. Withdrawals have worked in the past!

Mein Konto ist bereits verifiziert, seit Jahren. Auszahlungen haben in der Vergangenheit funktioniert!

Dear All,

We are pleased to inform you that the pending withdrawal request from March 18, 2025, has been successfully completed and there are currently no outstanding requests.

Best regards,

Wazamba Casino Team

The case is solved, thank you for your help.

Der Fall ist gelöst, vielen Dank für die Hilfe.

Dear enqai,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru