Wazamba Casino - プレイヤーが賞金を受け取れずにいます。

Hi, I’m in the process of withdrawing money, I have a total of 2000 in there but I was told I could only withdraw withdraw 750 Cad

per day / 10.500 cad, The withdrawal limit depends on the account level, I’m on level. I can’t do any verification, they said the finance department only works Monday to Friday, and I should receive an email from them. This is ridiculous that I have to wait to receive and email, I can’t even send them my verification to speed up the process because I have to wait for and email. They said they don’t need my documentation for verification, all they say is "you will be notified in case we need documents". I don’t know why they say that they’re going to request it. Feeling fustrated!! I have screenshot the whole conversation.

Dear CLeeDene77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear CLeeDene77,

Have you received your withdrawal from the casino yet?

Dear CLeeDene77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.