Wazamba Casino - プレイヤーのデポジットが処理中に止まっています。

Hello,

I made a deposit at the mentioned casino yesterday morning via CashtoCode. I immediately paid the money at a gas station and the code was activated. However, it's now stuck in the "processing" stage at Wazamba and is not being credited to my account. I've tried contacting Live Chat multiple times, only to be told to "please be patient," and "it's being checked," etc.

I don't understand why it's not being credited and therefore, I'm asking for a solution! Included in the attachments are the deposit receipts and email correspondence with CashtoCode.

Hallo,

ich habe beim genannten Casino gestern vormittag eine Einzahlung über CashtoCode vorgenommen. Das Geld habe ich direkt an einer Tankstelle bezahlt und der Code wurde auch aktiviert. Nun hängt es bei Wazamba im "Bearbeitungsprozess" fest und word meinem Konto einfach nicht gutgeschrieben. Mehrfache Kontaktaufnahme mit dem Live Chat wurden mit "bitte habe sie Geduld"," es wir geprüft" etc. abgeblockt.

Ich verstehe nicht, warum es nicht gutgeschrieben wird und bitte daher um Lösung! Einzahlungsbelege und Emailverkehr mit CashtoCode befinden sich im Anhang.

Dear Itsme85,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I contacted the payment provider directly and they informed me that they had booked the amount and it is therefore up to the casino that the money is not credited. So far I haven't had any problems with the deposit method. The casino just has to "release" the amount, I just can't understand why that doesn't happen!

An den Zahlungsanbieter habe ich mich direkt gewand und die haben mir mitgeteilt, dass sie den Betrag verbucht haben und es daher am Casino liegt, das das Geld nicht gutgeschrieben wird. Bis dato hatte ich mit der Einzahlungsmethode keinerlei Probleme. Das Casino muss den Betrag lediglich "freigeben", warum das nicht passiert kann ich einfach nicht verstehen!

The complaint can be closed as the casino just released the deposit.

Thanks very much.

Die Beschwerde kann geschlossen werden, da das Casino die Einzahlung soeben freigegeben hat.

Vielen Dank.

Dear Itsme85,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru