Wazamba Casino - プレイヤーの撤退は遅れています。

I'm trying to withdraw my money from the casino, but I didn't get any answers other than: the deadline for the financial deposit to act is 3 business days... I've been trying for 1 week...

Dear Felllz,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hi Felllz,

Have there been any developments since our last conversation, please? 

Dear Felllz,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

I managed to get it! Thank you very much...

Consegui receber sim! Muito obrigado...

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Felllz, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru