Wazamba Casino - プレーヤーに技術的な不具合とゲームへのアクセスの問題が発生します。

I have reached out to the casino and explained this to them. I would like them to review the session where I had 1000e in my account to see if there was any issue. When I was updating the game, I noticed something strange – a green circle spinning but also a white one above it spinning, which has never happened before. Since that day, the game has not let me enter, and I have lost 1000e.

Me he puesto en contacto con el casino y les he explicado esto.Quisiera que reviasran la sesion donde tenia en mi cuenta 1000e si hubo algun problema ya que cuando actualizaba el juego note una cosa muy rara y es que cuando me metia al juego salia el circulo verde dando vueltas pero encima uno blanco girando y no me ha pasado nunca. aperte de ese dia no me deja entrar al juego y perdi 1000e

Dear Pedroceba,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot of the situation you are describing in your post?
• Have you contacted casino support regarding the error and missing funds? What was the casino's response?
• Could you please specify the date of the incident? How was the change in balance recorded in your gaming history?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you for your email. I went through the conversation, however without more substantial evidence of an unfair loss of funds, we are unable to proceed. Could you please share your betting history from the time of the incident?

Post screenshots of it here or send it to my email at tomas@casino.guru as well.

It doesn't appear in my play history, they can see it but I can't.

No me sale en historial de jugadas ellos si lo pueden ver pero yo no

Dear Pedroceba,

I am sorry but if the winnings are not visible on the game history, and there is no reference to your winnings whatsoever, I'm afraid we won't be able to help you. Please understand that we stand no chance of confronting the casino without any supporting evidence.

I wish I could be of more help. I’m sorry we couldn’t help you, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.