Wazamba Casino - 選手の退場が遅れる。

Hello, I've been waiting for my payout for 9 days.

I am always put off with the same standard sentences.

They advertise a processing time of 3 days, which has long since passed.

Hallo ich warte seit 9 Tagen auf meine Auszahlung.

Ich werde immer wieder mit den gleichen Standard Sätzen vertröstet.

Sie werben mit einer Bearbeitungszeit von 3 Tagen, die ist schon längst verflogen.

Hello Pascalaem,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazamba Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

yes my account is verified

Played for real money only.

I had a withdrawal of 500 euros several weeks ago and it was approved in just a few hours.

The last contact I had with them was yesterday when I was told that my payout was taking longer due to "updating the payment system". I then asked them what this has to do with the processing of my payout and got no answer.

Regards

Pascal

Hallo,

ja mein Konto ist verifiziert.

Es wurde ausschließlich im Echtgeld gespielt.

Ich hatte vor mehreren Wochen eine Auszahlung von 500 Euro und die wurde in nur paar Stunden genehmigt.

Den letzten Kontakt hatte ich gestern mit ihnen da wurde mir gesagt das wegen „Aktualisierung des Zahlungssystem" meine Auszahlung dauert. Daraufhin stellte ich ihnen die Frage was das mit der Bearbeitung meiner Auszahlung zu tun hat und bekam keine Antwort mehr.

Grüße

Pascal

Hello Pascalaem,

As we usually recommend to wait at least 2 weeks for a withdrawal to be processed, can you please advise if there has been any update regarding your case? If still not, we will try to intervene.

Payment was made after 2 1/2 weeks.

case closed.

Auszahlung erfolgte nach 2 1/2 Wochen.

Fall erledigt.

Thank you Pascalaem for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick