Wazamba Casino - 選手の退場が遅れる。

I have withdrawn 500 euros and it has been 2 days and still nothing not even an eMail.

Έχω κάνει ανάληψη 500 ευρώ και έχουν περάσει 2 μέρες και ακόμη τίποτα ούτε καν ένα eMail.

Hello rafailvl,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazamba Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

No deposit, I made 280 euros without bonus...they didn't ask me for any identification...and I don't have any information

Όχι κατάθεση έκανα 280 ευρώ χωρίς μπόνους...δεν μου ζήτησαν κάποια ταυτοποίηση...και δεν έχω κάποια ενημέρωση

Hello rafailvl,

As advised above, withdrawals may take up to 14 days so please let us know once it takes longer in order to move forward.

Not all normal! Credited on Saturday! Fine

Όχι όλα κανονικά! Πιστώθηκαν το Σάββατο! Μια χαρά

Do I understand it correctly that the money has arrived and the issue is resolved?

Dear rafailvl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.