White Rabbit Casino - プレイヤーの出金リクエストが繰り返し拒否されます。

Hello i been used that Casino from 1 weeks and i made deposit of 700Euro and i made some winning and after that i send my passport to be Verified and that has been verified..i requested a withdrawal of 200euro In Crypto i waiting for 24hours so after that they rejected without any reason so i contact live chat thay say me you need to send credit card picture for verify and selfie with card i send it to them and they verified and after that i see withdrawal in crypto not avaiable for me and i request a withdrawal via bank Sepa so i already wait for another 24hours and that rejected because they need bank statements i send it and they verified i try again withdrawal of 200euro in Bank Sepa and i Wait for another 24hours and today i see again rejected the reason for that its very stupid SEPA method does not work for this withdrawal...so im thinking that casino its like Scam or something like that please help me with that because i have Balance of 1500euro here

Dear nicolasvladimir, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Moreover, please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please send me a screenshot of the payment methods you see when you attempt to submit a withdrawal request?

Have you contacted customer support to ask them about the best withdrawal method available for you?

Have all your documents been verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika