Wildsino Casino - プレイヤーの撤退が遅れています。

Hello i have play in wildcasino and i have won some money. I request for withdrawal at 11 January and at 12 January.

The total amount was 1000 euro.

Since then they told me that the financial department has a lot of requests and that it takes time. I has been almost a month and since today the withdrawal it isn't complete.

Dear dimkirk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning, and thank you very much for your prompt response to my issue.

Regarding the questions you are asking me:

1. No, I have not made any withdrawals from this particular online casino again and it seems I will not need to.

2. No, I did not pass any KYC verification. They have not asked me for anything so far.

3. Yes, I started by depositing money and activating bonuses. I won the money and played until I covered the corresponding turnover that I had to bet. Therefore, I was then able to withdraw the money.

I hope I help you with my answers.

Καλημέρα σας, και ευχαριστώ πάρα πολύ για την άμεση ανταπόκριση στο θέμα μου.

Σχετικά με τα ερωτήματα που μου υποβάλλετε:

1. Όχι δεν έχω κάνει καμία ανάληψη Χρημάτων από το συγκεκριμένο online casino ξανά και όπως φαίνεται δε θα χρειαστεί.

2. Όχι δεν πέρασα καμία επαλήθευση KYC.Δεν μου έχουν ζητήσει τίποτα μέχρις στιγμής.

3. Ναι ξεκίνησα με κατάθεση χρημάτων και ενεργοποίηση μπονους. Κέρδισα τα χρήματα και έπαιξα μέχρι που καλυψα τον ανάλογο τζίρο που έπρεπε να ποντάρω. Επομένως στη συνέχεια τα χρήματα μπορούσα να τα κάνω ανάληψη.

Ελπίζω να σας βοηθάω με τις απαντήσεις μου.

Thank you for your reply, dimkirk. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Good morning Christina. First of all, I would like to thank you and the site for the immediate response and help. The withdrawal of the money has been completed with 2 deposits made to my account. I believe that if I had not written to you, absolutely nothing would have happened.

Thanks again. Great job!!!

Χριστίνα καλημέρα. Καταρχάς να σε ευχαριστώ και εσένα αλλά και το site για την άμεση ανταπόκριση αλλά και τη βοήθεια. Η ανάληψη των χρημάτων έχει ολοκληρωθεί με 2 καταθέσεις που έγιναν στο λογαριασμό μου. Πιστεύω ότι εάν δεν σας έγραφα δεν θα είχε γίνει απολύτως τίποτα.

Και πάλι πολλά ευχαριστώ. Πολύ καλή δουλειά!!!

Dear dimkirk,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru