Win Casino - プレイヤーの出金リクエストが遅れています。

Hello I deposit in this casino on 15th January 2025 and I'm trying to withdraw from last 40 days but they still rejected my withdrawal again and again and also didn't give proper reason. Please help me to withdraw my amount

Hello Harshad130,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Win Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account is fully verified and and my winning is with real money. I frequently contact with support almost 2 times a day but still no one give proper reason. Lastest i contact them today and they told me wait for some time finance are checking your withdrawal

Hello Harshad130,

Would it be possible to forward some of the communication between you and the casino (only important ones) related to this case to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Dear Harshad130,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello today I sent some screenshots kindly check please

Thank you Harshad130 for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Harshad130,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Win Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Win Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Harshad130,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi