Winnerama Casino - 賞金の出金が遅延しています。

Hey! Repatriation seems impossible. Five business days are spent waiting for the repatriation to be approved, after which more documents are required. The same rally continues week after week. I submitted my first withdrawal request on 26 August 2022, my account was confirmed on 27 August 2022. After this, the repatriation was canceled twice. Casino Guru I hope you could help me finally get my withdrawal through?

Hei! Kotiuttaminen tuntuu mahdottomalta. Viisi arkipäivää menee odotellessa, että kotiutus hyväksyttäisiin, jonka jälkeen vaaditaan lisää dokumentteja. Sama ralli jatkuu viikosta toiseen. Ensimmäisen kotiutuspyyntöni jätin 26.8.2022, tilini vahvistettiin 27.8.2022. Tämän jälkeen kotiutus kahteen kertaan peruutettu. Casino Guru toivottavasti voisitte auttaa saamaan kotiutukseni vihdoin läpi?

Dear Lekkeri,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Lekkeri,

Have you received your withdrawal from the casino yet?

Hey! I haven't been discharged.

Hei! En ole saanut kotiutusta.

Thank you for your reply, Lekkeri. Do I understand correctly that this was your first withdrawal attempt?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hey! You can remove the complaint. I can't guarantee another second with this Casino.

Hei! Voit poistaa valituksen. En jaksa takuta tämän casinon kanssa enää sekuntiakaan.

I understand, Lekkeri. I will now close the complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.