Winnerama Casinoのレビュー

The problem I have with Winnerama Casino is that they had shown to be deceitful, misleading, fraudulent, and having no shame with their ill-conduct and malpractice.

I had made a deposit of R350 as a sign up bonus.
I received email confirmation that the wagering requirements have been met.
I submitted KYC documents and received email confirmation that this had fully verified my account.
I submitted a withdrawal of 18 000 ZAR and then everything went downhill from there.
They requested proof of the deposit which I had provided via bank statement.
They requested ownership of financial accounts which I had provided for my credit card (which I made the deposit with) as well as proof of my Neteller account, and finally proof of my Luno (Bitcoin) account.
They had stated that my account had been selected for random game verification processes which had passed.
At the end I had been advised to proceed with the withdrawal once more.
Only to receive an email a few days later stating that they are terminating the relationship between us and they can do so without notice, and had not provided any reasons (even though the terms and conditions do not state that they can do so without any reason.)
I had enquired into reasoning but did not receive any response.

It cannot be correct or just that they could conduct themselves in such a way and get a way with it. I had made my winnings fair and square, followed all requests from them and still they turn around and end the relationship to get out of paying me. All this without even returning my deposit which simply shows how completely thieving they are.

It is impossible to collect, I was depositing from 5 to 10 dollars to try but at the time of collection they give a thousand turns not to pay.

I earned 500 dollars, they don't let me withdraw more than 100 per week, they take 5 business days to respond and you have to have a deposit of 25 prior to the withdrawal request.
If they give me so many laps to withdraw, how am I going to deposit more money? treat me like a fool?

Es imposible cobrar, fui depositando de 5 a 10 dolares para probar pero al momento de cobrar dan mil vueltas para no pagar.

Gane 500 dolares, no me dejan retirar mas de 100 por semana, tardan 5 dias habiles en responder y tenes que tener un deposito de 25 previo al pedido de retiro.
Si me dan tantas vueltas para retirar, como voy a depositar mas dinero? me tratan de tonto?

I won a fairly big amount about 7 days ago. Wanted to withdraw my money and was told I can only do this if my account was verified which I proceeded to upload my documents. I was on via live chat with them. I was told that i must close and open the casino again which i did and it seemed that i was verified. The system then let me withdraw my winnings. I waited the 5 business days as I was told to do, I then saw that my withdrawals were canceled I then reached out to them again and was told to upload my ID with me holding I tried this but nothing. And now the back and forth began, I used their online system which shows you to take a photo of your driver's license and a photo of your face. Which I did and once again was not verified. I was also emailed by their accounts department and told the following.
Please note that your payout request has been declined due to the fact that we are missing your handheld picture ID.

Please feel free to upload a picture of you holding your ID on the website, under the Verification page, or by email at your earliest convenience, and then you may resubmit your withdrawal request in the system.

Thank you for your understanding in the matter. If you need any help please do not hesitate to contact us, we will gladly assist you.
as you can see it clearly states that I can also email it to them which was also confirmed by the live chat. I have emailed it to them as well as other documents but they are still giving me the runaround seems as if they do not want to payout.
I am an avid gambler and use numerous online sites for that purpose and this is the first time i have had this type of problem
I also now see they have disabled my live chat icon so i cannot get in touch that way any longer