WinnerCasino - プレーヤーのデポジットは、彼のアカウントにクレジットされたことはありません。

Money deposited with bonus code via giropay, canceled at the casino. But money is gone from my account and the bank says it's paid when asked. Casino cares little

Geld mit bonus code einbezahlt via giropay , beim casino kommt storniert. Aber Geld ist von meinem Konto weg und die Bank sagt auf Nachfrage ist bezahlt . Casino kümmert es wenig

Dear Polat,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting the payment provider. Since you’ve already done that, would you be so kind as to forward any relevant communication between you and your bank to kristina.s@casino.guru? Alternatively, you can post it here.

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it as well.

Thank you in advance for your reply.

Best regards,

Kristina

Dear polatinum80,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.