WinnerCasino - 選手の退会が遅れました。

Hi. I have waited 4 months now since I 1st submitted my withdrawal. After 3 months I got told to re do my withdrawl. I am still waiting for my withdrawal to be processed. I contact support every day. Just get the same rubbish excuses.’be patient, we will send a reminder.’ Nothing gets done about it. Never have I ever had to wait this length of time for a withdrawl with a company. This is beyond a joke now.

Dear ianponton12,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but four months is abnormally long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi. Yes the withdrawl is still pending as it was from day one. I have had 2 previous withdrawals. 1st one took about a week to be in my account. 2nd was about 1 month. Now I am onto 4 months waiting on this one. It’s an absolute joke. The support team just tell you same rubbish every day. Nothing gets done about it.

Thank you very ianponton12, xxx, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of WinnerCasino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Yes we need to keep trying. Can’t let them get away with it. It’s so unfair.

Hello, ianponton12!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Pavel