Winscore Casino - ギャンブル問題にもかかわらず、プレイヤーのアカウントは閉鎖されません。

I had a condition in my head and received radiation in 2021. Since then, I haven't been able to comprehend texts. I should not have been allowed to open an account independently, but I didn't understand this.

I did not understand the general terms and conditions, nor that I was playing with real money. There is a medical certificate confirming this. There is also a certificate confirming that I have a gambling addiction due to medication.

Despite my requests, the casino does not provide me with a "data protection query". Therefore, I do not know the exact amount lost. Several emails to support requesting account closure due to my gambling addiction were ignored.

Could you please help me, support me so that I can reach an agreement with the casino?

Ich hatte eine Erkrankung im Kopf, erhielt 2021 Bestrahlung, seitdem hatte ich kein Textverständnis mehr. Ich dürfte nicht selbstständig ein Konto eröffnen. Aber dies habe ich nicht verstanden.

Ich habe weder die allgemeinen Geschäftsbedingungen verstanden, noch dass ich um Echtgeld gespielt habe. Ein ärztliches Attest, dass dem so ist, liegt vor. Ebenso existiert ein Attest, dass ich medikamentös bedingt spielsüchtig ist.

Trotz Anfrage stellt mir das Casino keine "Datenschutzabfrage" zur Verfügung. Daher kenne ich nicht den genauen verspielten Verlust. Trotz mehreren Emails an den Support mit der Bitte um Kontoschließung aufgrund von Spielsucht wurden ignoriert.

Könnten Sie mir helfen, mich unterstützen, so dass ich mit dem Casino eine Einigung finde???

Dear Kora76,

Thank you very much for submitting your complaint. I’m sorry to hear about the challenges you’ve been facing, and I understand how important it is to resolve this matter for you.

In order to better assist you, could you please clarify the following:

• Could you kindly send us the relevant communication, such as any emails or messages sent to the casino regarding your account closure request and data protection query? My email address is petronela.k@casino.guru.
• When was the last time you made a deposit into this casino?
• Could you provide the medical certificates you mentioned to support your claims about your condition and gambling addiction?

Your cooperation is crucial for us to be able to mediate and help resolve the issue. Without your input, we won’t be able to proceed with the case.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela. I have sent you several emails... certificates and email correspondence that I have had. Lg

Hallo Petronela. Ich habe Ihnen mehrere E-Mails zukommen lassen... Atteste und Emailverkehr, den ich geführt habe. Lg

Hi Kora76,

Thank you for forwarding all the relevant communication.

• I see that on June 26th, the casino asked you for the reason you wanted to close your account. Could you please confirm when you first attempted to block your account?

• Was it on September 10th when you initially informed the casino about your gambling concerns?

• Is your account finally blocked, please?

Thank you.