Winshark Casino - プレイヤーの撤退が遅れています。

I had 1000 paid out on May 7, 2025. I have been a loyal customer since the beginning and I am already verified.

I have 2 accounts, a paysafecard account and a new checking account. I sent them everything. Up to now, I've only received excuses. Nobody has told me how long the payout will take or whether I will get it. I've lost a lot of money in this casino and I'm very disappointed that it's taking so long, even though I'm a VIP. The chat and the VIP manager only tell me to pass it on and ask for your help. One picture says 540 completed on the same day, but I never received it. I play there every day because I enjoy it when I have the time, and now they just avoid me.

Ich hatte am 7.05.2025 1000 auszahlen lassen ich bin seit Anfang an ein treuer Kunde und ich bin schon verefiziert.

habe 2 Konten paysafecard Konto und und neues Giro Konto hatte ich denen alles zu kommen lassen ich habe bis jetzt nur ausreden erhalten niemand sagt mir wie lange die Auszahlung dauert ob ich es bekomme ich habe in diesen Casino sehr sehr viel Geld verloren und bin sehr enttäuscht obwohl ich vip bin das es sich so hinaus zögert und vom Chat und vom vip Managerin wird nur mitgeteilt wird weiter gegeben bitte um ihre Hilfe und auf einen Bild steht 540 abgeschlossen am gleich Tag die habe ich nie erhalten ich spiele jeden Tag dort weil es mir Spaß macht wenn ich die Zeit habe und dann wird mir nun nur ausgewichen

Dear Miri0201,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Dear Miri0201,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.