Winsmania Casino - プレイヤーの引き出しが繰り返し拒否されます。

Hello,

Winsmania is not paying out my winnings. All my withdrawal requests keep getting rejected...

there’s no reason…my account is completely verified! Please help me

Hallo,

Winsmania zahlt meine Gewinne nicht aus. Alle Auszahlungen werden immer wieder abgelehnt…

es gibt keine Gründe…mein Konto ist vollständig verifiziert! Bitte helfen Sie mir

Hello saschaop,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Winsmania Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account has been verified for 2 weeks. I spoke to the casino yesterday. They deducted €110 from me because I "allegedly" used the bonus incorrectly. I then carried on playing and now have €317. Now I can't even make a withdrawal request, the option is no longer in my account...

Mein Konto ist seit 2 Wochen verifiziert. Ich habe gestern mit dem Casino gesprochen. Sie haben mir 110€ abgezogen, weil ich „angeblich" den Bonus falsch benutzt habe. Habe dann weitergespielt und bin jetzt bei 317€. Jetzt kann ich nicht mal mehr eine Auszahlungsanfrage stellen, es gibt die Option nicht mehr in meinem Konto…

I have now been informed that I have not wagered a bonus. However, I have no active bonuses in my account

Mir wurde jetzt mitgeteilt, dass ich einen Bonus nicht umgesetzt habe. Jedoch habe ich keine aktiven Boni in meinem Konto

Hello saschaop,

Can you please forward you deposit, bonus and betting history to nikolas.b@casino.guru?

Dear saschaop,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.