Wonaco Casino - プレイヤーのアカウントは閉鎖されましたが、支払いは引き続き行われます。

After closing my account the casino took 2 payments of $32.12 out of my account. They sent me an email saying they will be refunded but a week went by with no refund. After contacting them they are denying it and will not send the money back. Stay clear of this casino and block any cards associated with the casino as even after closing the account

Dear Bigdog1995,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you provide the reason for the account closure?

When was the specific amount charged from your account, and what was the purpose of this charge?

Could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika