WSMCasino - プレイヤーのアカウントは閉鎖されました。

I made a few bets most of them came in, then put on the withdrawal of 700$ they gave verification I passed it but after that I blocked my account with the money in the account 

Dear tural3322,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or bet on sports?

Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

1) No

2) I can't log into my account

3) Without

4) Both

Dear tural3322, has the casino given any reason for blocking your account? I haven't received any communication from you regarding this with the casino.

They just said that I had violated something, but they didn't say what exactly

Dear tural3322, kindly share your communication with the casino regarding the blocked account. My email address is [email protected].

I already sent it three days ago.

Thank you very much, tural3322, for providing the necessary information. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

Hello tural3322,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear WSMCasino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

Wsmcasino check out what Chatgpt thinks of you.)

Dear tural3322,

Unfortunately, I have to inform you that I will not be able to help you in this case. From the evidence I was able to review, it is clear that there was a breach in the casino's T&Cs due to registration with 3rd party identity (failed KYC/verification). After reviewing all the necessary details and evidence, it would be likely impossible to prove otherwise. The casino acted in accordance with its terms and conditions.

If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by. For guidance on how to effectively submit your complaint to the regulator, you can find helpful information at https://casino.guru/submitting-complaints-to-regulators. If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at [email protected].

Best regards,

Michal V