Yabby Casino - プレイヤーのアカウント認証が遅れています。

I've had an account with them now for ever and all of a sudden they won't verify my account when I try to cash out the 100 I won. I also added 10$ but didn't know I wouldn't be able to access it til my accounts verified. I've sent my documents 3 times to them since yesterday and still nothing. This is crazy and irritating cuz I have bills to pay

Dear tanyarodie87, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Yes

The documents that I sent were a picture of my photo ID front and back my social security card and a picture of me holding the ID the last one was sent this morning at 11-17-2023

So now im wondering since I spent tge money on my account. Where the 10$ is that I added the other day that they said I woukdnt get til my account was verified. THEY RIPPED ME OFF IF I DONT GET IT

Do I understand correctly that your current withdrawable amount in your account is zero?

Please bear in mind that the verification is usually requested when the player submits a withdrawal request. This means you will be asked to send your identity documents when you play with your $10 deposit, win something, and ask for a cashout.

Yea now it is since they wanted to keep giving me the run a round and not verifying my account I played it and am in the process of closing that account

Thank you for your response. Has your account been closed yet?

Please let me know if there is anything else I can help you with.

Dear tanyarodie87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What exactly am I supposed to be responding to

As you do not need any more assistance, I would like to inform you that I am closing this complaint now. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.