Yabby Casino - プレイヤーの賞金が減りました。

there was a 200 percent no wagering no limit bonus that allowed slots ,poker and keno so thats what i played.deposited 27 and got something like a total of 85 with a 1 time playthrough.ok no sweat played for awhile checked my account and it said 47.71 withdrawable 0 bonus 0 playthrough.i have already been cleared to withdrawal having given them my info.went to withdrawal 40 and was gonna go ahead and play the rest (withdrawal was to be in bitcoin)they denied my withdrawal and said the bonus was supposed to stay there and any thing else was mine.I NEVER HAVE HEARD OF ANYTHING LIKE THAT BEFORE!1 time playthrough is self explanitory.it clearly said withdrawable 47 .71.do not waste your money with these people.they will never pay you.any other review saying they are great and all that are fabricated lies!i dont want to hear anyttt reply from them except they made a mistake and here is my money because i know how casinos are supposed to work.at least the ones with licenses!

Dear chrhadden,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I hope this explanation will help you to understand the difference between the two types of Deposit bonuses:

"A Non-Sticky Casino Bonus is a cashable bonus that a player can convert into cash once they have met all the bonus requirements. A player usually receives the bonus upon signing up and making their first deposit. A typical Non-Sticky Bonus ranges from 50% – 100% of the deposit."

"To put it another way, a Sticky bonus is added to your bankroll, usually when you make a deposit, and when you're done gambling and want to cash out, the sticky bonus is deducted from your balance. On a cashable deposit bonus, you can cash out any money from the bonus"

I have checked the general bonus terms and conditions, and this is what I found (here):

„7.1. Overall Bonus and Promotion Rules

...

The Player understands that deposit bonuses cannot be withdrawn, as they are for wagering purposes only."

If you’ve received $54 as the bonus money when depositing funds into your account, I’m afraid this same amount was removed justly when a withdrawal request was placed.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

I think any deposit sent to your casino is sticky to your bank account and you swindled me and thousands of others.you tricked me and I want my deposit back.keep your filthy money I know you can't survive on only 5 million a month!

i will continue my struggle with you on this.i will advise anyone willing to listen to STAY AWAY FROM YABBY CASINO! and that you are not to be trusted.

I’m sure you understand, chrhadden, that I don’t work for Yabby Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to explain to you why you didn't receive your winnings.

Once again, let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Ok I guess I have check every little fine print or get swindled.im. just going stick to my local casinos here in the USA where we don't play all this underhanded straight up theft casinos like yabby and every other foreign one.all a bunch of crooks.you guys make millions off of ripping poor people off and still sleep with a clear conscious .thats a.trick I don't have.and I'm not saying you petronela lol

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.