Yabby Casino - 複数のアカウントが存在する疑いがあるため、プレイヤーのアカウントがロックされました。

I have deposited several tiles and finally actually won something and when I tried to withdraw they're saying I have multiple accounts and did not give me a way to verify and just lock me out of my account. I have other people in my household, roommates/family who have account as well But we aren't creating multiple accounts or anything like that!

They took my money just fine but now they're locking me out of you and getting my initial hundred that I put in! I knew I've heard bad things, I knew I shouldn't have played with them!

Dear ewilson47,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yabby Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Are your roommates and family members verified in the casino?
• Could you please share your communication with the casino regarding the issue, including the specific allegations against you?
• Have you accepted any bonuses from the casino? Were your winnings accumulated with the help of a bonus?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I'm not sure if they are or not

I'll send the email string

yes it was a bonus I played through my requirement and won and sent in my docs for verification. I can't login but they did say they gave me my hundred bucks that I initially deposited back, but I'd really like the other money that I won fair and square as well but I'm waiting for verification, not sure why it takes so long they said five business days which is kind of ridiculous

You can close, they verified me very quickly and then refunded my winnings. They're actually super quick and really helpful I feel a little bad for ranting and complaining now!

Dear ewilson47,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru