Ybets Casino - ボーナスの問題により、プレイヤーの引き出しが遅れています。

Worst customer service ever

They said I have a 100% Deposit bonus. So when i deposit, 80% of the games have technical issues. They promote 100 spins which we don't even get. And they won't process the withdraw as there's a bonus. I told them the games aren't working. They refused to let me withdraw. Dont trust them, I emailed them, spoke to support. They don't care they just want to scam customers. Shame on you ybets. I hope the owner reads this.

Dear theone198080,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please send me the exact link or a screenshot of the bonus you activated and played with?

Did you finish the wagering requirements before you requested your withdrawal?

Were the spins a part of this deposit bonus, or were they a separate bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear theone198080,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.