ZetCasino - プレイヤーは撤退を要求することができません。

After requesting 3 withdrawal via the website and directly to the customer service. They are answering that my IBAN is not correct or that my documents are not accepted. I never sent any documents and I got the proof that my IBAN was correctly written twice on the website. I used the website once and won my first bet. And now I can’t get back my money. This is a joke! The company is not trying to help me after 5 emails asking to withdraw my money and close my account. Very bad first experience that I will share in all the social media available to give them the advertising that they really deserve!!!

shame on you for scamming your customers!!!

Dear Smile87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that this was your first withdrawal attempt?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much Smile87 for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Hello Smile87,

I looked at your complaint and will do my best to help you. I would like to invite ZetCasino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

After more than 3 weeks, I still didn’t receive my money and the company is jot

planning to pay my wins. Thank you for your lack of help on this case!

We would like to ask the Zet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear All,

We would like to inform you that recently our brand changed the ownership from Araxio Development N.V. to Rabidi N.V.

Since the client did not accept the change, Zet Casino under Rabidi N.V. does not have the access to the client’s data. We kindly advise the client to contact Araxio Development N.V. directly via email support@araxiodevelopmentnv.com for further assistance with their claim.

We hope the above clarifies the situation and we appreciate your cooperation.

Best Wishes,

Zet Casino

Dear Smile87,

follow the Casino's instructions and let me know about your progress, please.

Dear Smile87,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.

The player can ask to reopen this complaint anytime.