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THIS PROBLEM IS ALSO FOUND IN ALL OTHER ONLINE CASINOS ... ALWAYS VERY FAST DEPOSIT FROM ANY CARD WHILE X THE WITHDRAWAL VERY LONG IF NOT VERY LONG AND ONLY WHERE THEY SAY ONLY IN THE BANK ACCOUNT !! .. A TRUE INJUSTICE ... KE DO NOT WIN BUT YOU RECOVER A LITTLE AT LEAST YOU WOULD LIKE TO SEE THIS MONEY ?? .. THEN THE PROBLEM IS KE ALWAYS THEY ARE REASON AND IF YOU DO NOT GO ... CHANGE THEY TELL YOU !! BEAUTIFUL ANSWER ?? .. ALSO THEY CAN CRITICATE YOU AND BLOCK YOU EVEN IF YOU ARE RIGHT ABOUT CERTAIN POSITION OR CRITICISM ON THE PART OF THE DEALER KE ARE PROTECTED WHILE THE PLAYERS ... ARE ONLY MALTRACTED ??

QUESTO PROBLEMA ORMAI RISCONTRO ANCHE IN TUTTI ALTRI CASINO ONLINE...DEPOSITO SEMPRE VELOCISSIMO DA QUALSIASI CARTA MENTRE X IL PRELIEVO MOLTO LUNGHI SE NON LUNGHISSIMI E SOLO DOVE DICONO SOLO NEL CONTO SPESSO BANCARIO!!..UNA VERA INGIUSTIZIA...KE QUELLE RARISSIME VOLTE KE NON VINCI MA RECUPERI UN POCO ALMENO VORRESTI VEDERLI QUESTI SOLDI??..IL PROBLEMA POI E' KE SEMPRE HANNO RAGIONE LORO E SE NON TI VA...CAMBIA TI DICONO!! BELLA RISPOSTA??..INOLTRE LORO POSSONO CRITICARTI ED BLOCCARTI ANCHE SE TU HAI RAGIONE SU CERTE PRESE DI POSIZIONE O DI CRITICA DA PARTE DEI DEALER KE SONO TUTELATI MENTRE I GIOCATORI...VANNO SOLO MALTRATTATI??

Dear FELIX61,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. I hope I understood the issue correctly and you’re experiencing difficulties withdrawing your winnings to your preferred payment method.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have been offered an alternative to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

TRULY THEY HAVE NOT YET DEPOSITED THE 1st OF THE WITHDRAWALS REQUIRED AFTER 8 DAYS, THE 2nd IS STILL IN ADMINISTRATION FOR 3GG X THE ANSWER AND OF THE SAME THEY HAVE LIMITED THE AMOUNT KE WANTED TO TAKE THE DOUBLE AND, SO I STILL BLOCKED MY ACCOUNT (FINALLY ACTIVE) OF MONEY KE I CAN ONLY USE X PLAY! ... ALL A TACTIC THIS OF THE CASINONLINES X LET YOU LOSE EVERYTHING VISA KE MAYBE WITH THE DEPOSIT DOUBLE YOUR BETS! ... A SHAME OWN BUT IT'S NOT THE FIRST CASINO KE MAKES ME PROBLEMS, EVEN 888.IT, LEOVEGAS AND STARCASINO COMPLICATE YOUR LIFE WHEN YOU HAVE TO COLLECT WHILE X THE DEPOSIT IS VERY SMOOTH !!! A REAL INJUSTICE !!!

VERAMENTE NON MI HANNO ANCORA DEPOSITATO IL 1° DEI PRELIEVI RICHIESTI DOPO 8 GG, IL 2° E' ANCORA IN AMMINISTRAZIONE DA 3GG X LA RISPOSTA E DELLO STESSO MI HANNO LIMITATO L'IMPORTO KE VOLEVO PRENDERE IL DOPPIO E, QUINDI HO ANCORA BLOCCATI SUL MIO CONTO (FINALMENTE ATTIVO) DEI SOLDI KE POSSSO SOLO USARE X GIOCARE!...TUTTA UNA TATTICA QUESTA DEI CASINONLINE X FARTI POI PERDERE TUTTO VISTO KE MAGARI COL DEPOSITO RADDOPPI LE PUNTATE!...UNA VERGOGNA PROPRIO MA NON E' IL PRIMO CASINO KE MI FA PROBLEMI, ANCHE 888.IT, LEOVEGAS E STARCASINO TI COMPLICANO LA VITA QUANDO DEVI RISCUOTERE MENTRE X IL DEPOSITO TUTTO LISCIO!!! UNA VERA INGIUSTIZIA!!!

Do I understand correctly that your first withdrawal has been processed and sent to you already, and the second one is pending inside your account?

HELLO, AS ALREADY SAID THE 1 LEVEL HAS BEEN PROCESSED BUT TO EVERYTHING TODAY NOTHING IN MY BANK! ... THEN I HAVE OTHER 2 LEVELS IN SUSPENDED X ONE ANSWER BUT REALLY MAKE YOU PIRATE X AMOUNTS ENOUGH MEASURES TO WITHDRAW, WHILE XI DEPOSITS EVERYTHING IS ALLOWED AND FAST ... THIS IS NOT INJUSTICE !! ... ASKING MY MONEY ASAP AS I PAYED THEM IMMEDIATELY TO THEM X TO PLAY !!!

SALVE, COME GIA' DETTO IL 1 LIVELLO E' STATO ELABORATO MA A TUTTO OGGI NULLA IN MIA BANCA!...POI HO ALTRI 2 LIVELLI IN SOSPESO X UNA RISPOSTA MA VERAMENTE TI FANNO INCAZZARE X SOMME ABBASTANZA MISERE DA PRELEVARE, MENTRE X I DEPOSITI TUTTO E' AMMESSO E RAPIDO...QUESTA NON E' INGIUSTIZIA!!...PRETENDO I MIEI SOLDI SUBITO COME IO LI HO VERSATI SUBITO A LORO X GIOCARE!!!

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise how many days ago you've requested the withdrawal? Thank you in advance for your reply.

HELLO, I CAN ACCEPT KE ALSO SERVES 8 WORKING DAYS X ACCREDITATION IN THE BANK ACCOUNT OF THE WITHDRAWAL BUT I DO NOT UNDERSTAND THE REASON FOR DENYING ANOTHER METHOD OF PAYMENT, MAYBE THE SAME AS THAT OF THE DEPOSIT AS MANY WEB SOME DO NOW! THE 1ST OF THE WITHDRAWALS ARRIVED IN THE BANK YESTERDAY (date of my request 03/05) BUT I DO NOT BELIEVE IT IS A FAIR SOLUTION X THE KE PLAYERS MUST SLEEP THE WIN AFTER SO MANY PATEMS X WIN IT? ... MEANWHILE THANKS FROM YOUR CONTRIBUTION AND KINDLY ASK FOR A HELPFUL ADVICE ON ** Online casinos safe from scams or illusions! **. I WILL SPREAD THE WORD OF YOUR SITE TO MY PLAYER FRIENDS, THANKS

SALVE, POSSO ACCETTARE KE SERVANO ANCHE 8GG LAVORATIVI X L'ACCREDITO IN CONTO BANCARIO DEL PRELIEVO MA NON CAPISCO IL MOTIVO DEL NEGARE ALTRO METODO DI PAGAMENTO, MAGARI UGUALE A QUELLO DEL DEPOSITO COME MOLTI WEB ORMAI FANNO!...COMUNQUE FINALMENTE DOPO TANTE ANSIE IL 1° DEI PRELIEVI E' ARRIVATO IERI IN BANCA (data mia richiesta 03/05) MA NON RITENGO SIA UNA SOLUZIONE EQUA X I GIOCATORI KE DEBBONO SOSPIRARE LA VINCITA DOPO TANTI PATEMI D'ANIMO X CONQUISTARLA?...INTANTO RINGRAZIO DEL VS CONTRIBUTO E CHIEDO GENTILMENTE UN CONSIGLIO UTILE SU **Casino' online sicuri da truffe o illusioni!**. FARO' PASSAPAROLA DEL VS SITO AI MIEI AMICI GIOCATORI, GRAZIE

Thank you, FELIX61, for your reply. I fully understand your frustration. Please understand, we are trying to help you but in the world of online casinos, unlike land-based gambling establishments, we are left with no other option sometimes just to be patient. 

Do I understand correctly that you have received the first payment and waiting for the second one?

Meanwhile, please check our recommended casinos for Italian players: https://casino.guru/top-online-casinos#tab=RECOMMENDED. To make absolutely sure you see the most suitable casinos check your language and country preferences.

Dear FELIX61,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

HELLO, I REALLY RECEIVED THE 1ST OF THE WITHDRAWALS AFTER 8 DAYS AND AFTER THE 2ND AS WELL BUT I DO NOT TOLERATE KE AND WAIT FOR 3 DAYS ONLY TO GIVE YOU AN ANSWER AND THAT IS NOT COUNTED IN THE 8 DAYS ... I HOPE YOU HAVE UNDERSTANDED THE EXTINGUISHING TIMING! ... HOWEVER UNTIL I SEE THE MONEY IN ACCOUNT, I DON'T PLAY HERE ANYMORE !!!!

SALVE, VERAMENTE HO RICEVUTO DOPO 8 GG IL 1° DEI PRELIEVI E DOPO ALTRETTANTI IL 2° MA QUELLO KE NON TOLLERO KE ASPETTINO BEN 3 GG SOLO X DARTI UNA RISPOSTA E QUELLA NON E' CONTEGGIATA NEGLI 8 GG...SPERO ABBIATE CAPITO LA TEMPISTICA ESTENUANTE!...COMUNQUE SIA FINCHE' NON VEDO I SOLDI IN CONTO, NON GIOCO PIU QUI!!!!

Please let me know when you receive the second withdrawal. Thank you very much.

HELLO, THEN AS ALREADY SAID IN ANOTHER EMAIL, 1 ° + 2 ° + 3 ° WITHDRAWALS I HAVE RECEIVED ... NOW ONLY LAST K AND REPORTS THE DATE OF MAY 14 ... WAITING, THANKS

SALVE, ALLORA CO0ME GIA' DETTO IN ALTRA EMAIL, 1°+2°+3° PRELIEVI HO RICEVUTO...MANCA ORA SOLO ULTIMO KE RIPORTA LA DATA DEL 14 MAGGIO...ATTENDO, GRAZIE

I understand now. Please let me know as soon as you receive the last, 4th payment. Thank you very much in advance.

REALLY WAITING FOR A LITTLE EVEN BUT I HAVE NOW DEPOSITED AGAIN TO PLAY AND Luckily I WON SOMETHING, SO I WILL HAVE TO DO "new withdrawal request"! .... THANKS, MEANWHILE

VERAMENTE ASPETTO ANCORA UN PO ANCHE XCHE' ADESSO HO DEPOSITATO NUOVAMENTE X GIOCARE E FORTUNATAMENTE HO VINTO QUALCOSA, QUINDI DOVRO' FARE "nuova richiesta di prelievi"!....GRAZIE, INTANTO

That's great 🙂 Please keep me informed.

Hello FELIX61,

Have there been any developments since our last conversation?

Dear FELIX61,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.