ZoloBet Casino - プレイヤーはカジノのエラーによる払い戻しを要求します。

In live support, I was informed that the cash and bonus were separate, but when I actually played, they were combined into a single unit.

The casino has acknowledged the mistake, so I am requesting a full refund of 700 euros.

ライブサポートではキャッシュとボーナス別々の分離型と言われたのに

実際プレイしたらキャッシュとボーナスの一体型だった

カジノ側も間違いを認めているので全額700ユーロ返金を求めます

Hello hirokann0525,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZoloBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonus did you claim?
• Did you finish the wagering requirement?
• Why is it an issue regarding which balance was used first?

Looking forward to your answer.

Regards,

Nick