I have just signed up to this website, I played and won. It’s been over 40 hours since they approved my documents for verification, and they said they do them in order. As a new Casino I have head the same lines before, and they are stalling hoping I cancel my withdrawal. If you want a fast payout do not use this casino
We genuinely appreciate your feedback and understand your concerns regarding the withdrawal process.
First and foremost, we want to reassure you that we process withdrawals on a first-come, first-served basis. Our aim is to provide fair and equitable service to all our players, and this approach ensures that everyone receives their funds in the order in which they were requested.
We also want to emphasize that we value every player, and we certainly do not want you to cancel your withdrawal. Our goal is to offer a transparent and efficient experience for all our customers, and we are committed to ensuring you receive your winnings promptly.
We understand that extended withdrawal times can be frustrating. Please note that in some cases, the delay might occur due to the payment processing provider's policies or issues beyond our control. While we strive to expedite the process, certain factors are beyond our influence.
We apologize for any inconvenience you may have experienced and thank you for your patience. We are continuously working to improve our services and address any issues that may arise, including withdrawal times. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. Your satisfaction is important to us, and we are here to help in any way we can.
Thank you again for choosing our casino, and we hope you continue to enjoy your gaming experience with us.
0 stars for this casino, on 9/4 I deposited €20 and the deposit has not appeared on my game account and it has not returned to the bank😡 I've been in contact in the chat and sent the requested documents at least 3 times, they don't answer the email even though they promise, €20 robbed, luckily it's not a bigger amount😡
0 tähteä tälle casinolle, 9.4 talletin 20€ eikä talletusta ole näkynyt pelitililläni eikä se ole palautunut pankkiin😡 Olen ollut chatissa yhteydessä ja lähettnyt pyydetyt documentit ainakin 3 kertaa, he eivät vastaa sähköpostiin vaikka lupaavat, 20€ rosvottu, onneksi ei isommasta summasta ole kyse😡
Thank you for your feedback, we appreciate it a lot.
We understand your frustration regarding an unsuccessful deposit, and the delay in processing it. Please, take into account that we are doing our best to resolve it as quickly as possible. However, in cases with deposits, a lot of things also depends on payment provider since we get in touch with him in order to find out the reason of such situation. As soon as we get any updates from payment provider, we inform you via email of it.
In order to check the current state of your case, please, contact us via live chat or email and our support team will gladly check out if there were any updates on this matter. We understand that quick payments is crucial for gambling platforms, and we are working hard to make it that way!
Thank you for bringing this to our attention, and we will take steps to improve our services moving forward.
特に DE のプレイヤーに注目してください!!!! デポジットが届くまでに合計1週間以上かかりました!!! マイナス要因のため、カジノに 2 つ以上の星を付けることはできません。N1 または Dama の品質は間違いありません。
I have now tested the casino from deposit to withdrawal.
Attention especially players from DE!!!! It took a total of over a week for my deposit to arrive!!! Due to the negative factors I can't give the casino more than 2 stars - Definitely no N1 or Dama quality here.
Ich habe das Casino nun von der Einzahlung bis zur Auszahlung getestet.
Achtung vorallem Spieler aus DE!!!! Es hat insgesamt über eine Woche gedauert bis meine Einzahlung eingegangen ist!!! Aufgrund der negativen Faktoren kann ich dem Casino nicht mehr als 2 Sterne geben - Definitiv keine N1 oder Dama Qualität hier.
Dama / hollycorn / n1 スタイルのクラシックな構造
Classic structure in Dama / hollycorn / n1 style
Klassischer Aufbau im Dama / hollycorn / n1 Style
簡単な検証
Simple verification
Einfache Verifizierung
24時間以内の超高速支払い
Extremely fast payout under 24 hours
Extrem schnelle Auszahlung unter 24h
カジノの入金処理は非常に遅く、今では何度も読んでいます
Casino processes deposits extremely slowly, read many times now
Casino verarbeitet Einzahlungen extrem langsam, oft jetzt schon gelesen
We would like to congratulate you on your winnings with us, and wish you a lot of luck in the future! Also, we really appreciate your feedback regarding positive experience with verification and withdrawing procedures.
We recognize that the timely processing of deposits is paramount for our players and as such, we take these comments seriously. Having contacted our payment processor to expedite deposit processing, we have taken measures to avoid such a delay in the future. We understand that a week to process a deposit is not an acceptable timeline and we apologize if this has caused any dissatisfaction.
We apologize for any negative experiences you may have had with our support team. As a casino, we strive to provide friendly and helpful customer service to all our players. We take your feedback seriously and will review our support processes to ensure that all interactions are handled with professionalism and courtesy.
Thank you for bringing this to our attention, and we will take steps to improve our support services moving forward.
The casino hasn't processed my deposit (payop) for 4 days, no answer to a request by email, in the live chat you are only told that it will take even longer. A week for a deposit to come in?
Das casino verarbeitet seit 4 Tagen meine Einzahlung nicht (Payop) keine Antwort auf Nachfrage per Mail, im Live Chat wird einem nur gesagt das es noch länger dauert. Eine Woche damit eine Einzahlung eingeht?
Thank you for your feedback, we appreciate it a lot.
We sincerely apologize for any difficulty that you faced with the processing of your deposit via PayOp and the delay with our response to your email request. We understand that timely processing of deposits is essential for our players, therefore we take these comments very seriously.
We have been in contact with our payment processor to expedite the deposit and have taken steps to ensure a similar delay does not occur again. We fully comprehend that a week to process the deposit is not acceptable, and we regret if this has caused any dissatisfaction.
Please feel free to reach out to our customer support team via live chat to request updates or assistance with any other concerns you have.
Thank you for your patience and we apologize again for any inconvenience caused.
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